Deleting documents and folders

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Deleting a document

Open the document’s ⋮ menu in the sidebar, or right-click it, and choose Delete. A browser confirmation asks Delete "your title"?. Confirm and the row disappears straight away. The web app does not report a failed delete. If the document is still there after a refresh, the delete did not go through. A locked document cannot be deleted at all — from the app or by an agent — and a folder with a locked document anywhere inside it refuses deletion too. Unlock first, then delete.

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Deleting a folder

Open the folder’s ⋮ menu, or right-click it, and choose Delete. This opens a dialog titled Delete folder. A folder that still contains anything cannot be deleted from the web app. If it holds sub-folders or documents, the Delete button is disabled and the dialog explains why:

“your folder” can’t be deleted because it still contains sub-folders and documents. Move or delete them first.

The wording narrows to just sub-folders or just documents depending on what is inside. Either way, you have to empty the folder first from the browser: move its contents elsewhere, or delete them one at a time. Once the folder is empty, the dialog reads Delete "your folder"? This cannot be undone. and the Delete button is enabled. A connected agent can delete a folder together with everything in it, which is the practical way to clear out a large branch. The agent has to confirm with you first: it reports how many documents and sub-folders would go, and only removes them once you agree.

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Deletion is permanent from the web app

Behind the scenes, deletion is soft: the record is marked deleted rather than erased, and links pointing at a deleted document dim to unresolved instead of breaking. If the document comes back, those links reconnect on their own. None of that is exposed to you in the browser. There is:

• No trash or deleted-items view.
• No undo, and no toast offering one.
• No restore button anywhere.
• No retention window. Nothing counts down, and nothing is purged on a schedule.

Treat a delete as permanent.

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Recovering something you deleted

Recovery is possible, but only through a connected agent. Ask it to restore what you deleted, and tell it what the item was called and where it lived. A document goes back to its original folder if that folder still exists, and to the top level if it does not. If something created since has taken its place, it comes back under the next free name. Links that pointed at it reconnect. A folder comes back with its sub-folders and the documents deleted with it, all in one go. Unlike a document, a folder will not come back under a different name: if a live folder now sits where it used to be, move or rename that one first. And a folder whose parent was also deleted has to be recovered by restoring the parent, which brings the whole branch back with it.